2024 Wilderness Risk Management Conference

This workshop introduces and utilizes the S.L.O.W De-Escalation model as a tool for frontline staff who may encounter challenging and potentially hostile interactions with another person. Tensions can rise with clients, colleagues, and the general public over many topics- some trivial and some of substance. Minor conflict has the potential to escalate if we do not recognize and respond appropriately. Whether it be program decisions, financial discussions, or something on a more personal level, we usually don't know what another person is carrying with them emotionally. This workshop will focus on responding not reacting, active listening, validating someone's concerns (which does not necessarily mean agreeing with them), and knowing when to walk away from an interaction. The overarching goal of this training is to learn a new tool for your toolbox with a focus on personal safety and wellbeing.